Shipping, Returns, and Exchanges
How long will it take to make and ship my jewelry?
- It takes us approximately 5-7 business days to carefully make, package, and ship your jewelry by hand.
Is there an option for gift wrap?
- Each order is packaged in a gift box, and without price related information, like receipts and catalogs. If you're ordering multiple items, and would like them packaged individually, please make a note of it in the comments section of your order.
How long will will it take USPS to get my item to me?
- We offer free USPS First Class Package shipping within 62 states and territories of the United States of America. This trackable method takes between 3 and 5 business days for your jewelry to arrive to its destination.
- If you would like your item(s) to arrive sooner, you can select USPS Priority Mail shipping. It costs around $7 USD, and the final price is calculated during checkout. This trackable method of shipping can get your jewelry to its destination in 1-3 business days.
- Last minute gift? We also do overnight Priority Mail Express shipping. It's overnight delivery, and comes with tracking.
- For destinations outside of the USA, and Minor Outlying Islands, we mostly ship each package with USPS First Class International Mail. Time in transit varies depending on customs in the designated country of delivery. However, USPS states that it can take 7-21 business days. Price also varies, and will be calculated upon checkout.
- Priority Mail International takes approximately 6-10 business days to arrive from the date of shipment. This method of shipping includes a tracking number that will be emailed to you once your package has shipped.
- Priority Mail Express International is a trackable method of shipping that takes approximately 3-5 business days to arrive from the date of shipment. It also includes up to $200 insurance for loss of package contents and/or damage.
- We offer a free, one time ring resizing service. Send us a quick message over at info@FromBrooklynWLove.com with your order number, and we'll send you instructions along with a return shipping label.
Defects / Damage during shipping:
- Anything can happen, but we're here to help. Email us within 14 days of delivery at info@FromBrooklynWLove.com, with your order number, explaining why you'd like an exchange, along with a picture of your concern, and we'll send you instructions along with a pre-paid label to return your item.
Repairs / Lost Parts:
- If your jewelry needs a little rehab, even if you purchased it 5 years ago, we can do just about anything for a tiny maintenance fee. Simply send us an email to info@FromBrooklynWLove.com with your order number, a picture of what you would like fixed, and a little explanation. We'll be happy to send you return instructions, along with an invoice that can be paid securely through Square.
Maintenance fees start at $2 for a ring reshaping, and max out at $10 to replace a lost/broken clasp. Shipping is 50/50. You pay to get it to us, and we'll pay to get it safely back to you.
- We can fix that. Email us with your order number, and saying that you would like to replace a lost earring. We'll reply with return instructions, since we need to make a mirror match, along with an invoice for 40% of the original cost of your earrings. We'll also clean and polish your surviving piece before returning your new pair to you. Shipping is 50/50. You pay to get it to us, and we'll pay to get it safely back to you.
- If you're unsatisfied with your jewelry, you have 30 days to return it. Contact us at info@FromBrooklynWLove.com letting us know that you would like to return your jewelry, so that we can send you return information. Once we receive your new, unworn item, it will be assessed for damage, before an immediate refund.
Please note, that the cost of return shipment is the responsibility of the purchaser. If there is any damage, a small fee of $4.50 will be deducted from your refund. If your item is returned after 30 days, a $10 restocking fee will be deducted from your refund. All refunds will be processed within 24 hours of us having received your item.
If you have any other questions, please send us a quick email to info@FromBrooklynWLove.com. We will answer you as soon as possible. Thanks!